\u00a9 2023 wikiHow, Inc. All rights reserved. Try again at another time. Hi Carlene, which service are you using to check your credit score? Customer Support phone line is not active on the weekends. Experion member number removed for your security. What are you trying to do? Experian: 1-800-493-1058 How to Speak to a Live Person at Experian If you need to get in touch with an actual live human being at Experian and don't want to get caught up in some automated phone system or other artificial intelligence, then follow these steps which we've taken and verified ourselves. I TRY OPENING AN ACCOUNT WOTH EXPERIAN BOOST AND IT SAID I ALREADY HAVE ONE I TRY TO ACCESS ACCOUNT AND WONT ALLOWED ME TO DO SO. Hi Lashanda, perhaps youre in a different time zone than them? You will need to contact Experian directly. I would like to have this account removed as it is not mine, dont know how it came about being mine. Opinions expressed here are author's alone, not those of any bank, credit card issuer or other company, and have not been reviewed, approved or otherwise endorsed by any of these entities. In that case, Experians phone number is 888-EXPERIAN (888-397-3742), and they can help you locate it. THE SECURITY QUESTION ON FILE IS NOT MINES. I have never had a Dish in my whole 50 years of marriage and have always had Cable TV. How can I talk to someone to get it unfrozen and obtain a PIN number? Experian representatives are available from 9 a.m. 5 p.m. Monday thru Friday in your respective time zone. It worked, after having tried for a week! When I do manage to get into the site, nothing happens and I am unable to access any information. Tip: If you press 2, you are immediately redirected to a support specialist that services businesses and clients. Dear Sir/Madam, I do not need a credit report. Argentina; Bolivia; Brazil; Canada; Chile; Colombia Thats awesome to hear Tricia! Hi Tracy, thanks for letting me know. Hi Ruth, Im sorry to hear that, but we are unable to work with the credit bureaus on your behalf. Notify me of followup comments via e-mail. Click to reveal The automated menu in the customer care system will only redirect you to victim assistance system if it cant find your information. I have updated this page with one way to get in touch with someone, but it seems to be a little easier overall to reach someone one way or another now. i need to un freeze my account i try calling and can never get a hold of no one can someone please email me or call me ill give you my number when someone emails me please and thank you. Next, press 1 for "questions about your credit report". Hmm.. are you still having trouble Emily? You may also get the following option: If youd like to receive a callback rather than wait on hold, press 1 now. There are 8 references cited in this article, which can be found at the bottom of the page. Which company are you trying to reach? I am pulling my hair out and starting to drink. Hi Shela, Im sorry to hear about your troubles. I tried to notify them of a scam phone call I received holding themselves out as EXPERIAN.. from 800-720-1796 that states they are EXPERIAN offering to lower all VISA/MASTERCARD interest. The did say they are experiencing abnormal call volumes. Call 1-800-685-1111 to order special reports via telephone. Oops! Product growth and retention for the DIY tax preparation SaaS and Mobile platforms. The content on finmasters.com is for educational and informational purposes only and should not be construed as professional financial advice. Jul 12, 2022 Experian Security Freeze PO Box 9554. Also, Id recommend following these steps to protect your identity once it has been stolen. Hello. Your email address will not be published. What Is Identity Theft and How Do I Make Sure It Doesnt Happen to Me? Hi Betty, thats unfortunate. Team Clark ranks the best cell phone plans and deals! You can ask the lender which one they are using and you should be able to get the other from them as well. Before you call, make sure you have all of the information that you need. We use cookies to make wikiHow great. Fill out the form, and an expert advisor will contact you to identify More than 2 weeks ago, I spoke to a gentleman at Experian who assured me that it would be fixed within 4-5 days. I cannot reach someone to get it stopped. Probably because have not had any dealings with Experian for several years. The general menu is very unhelpful and I have been unable to speak with a real person. Hi Oldy, I am not sure about your particular situation and have to head out for the rest of today, but I was able to get to a human at TransUnion this morning and have updated the steps above. Box 2000 Chester, PA 19016-2000 Phone number: (800) 916-8800 Website: www.transunion.com How do I rectify my situation? By signing up you are agreeing to receive emails according to our privacy policy. Sorry , Wes, that didnt work yesterday. Logitech: Call 1-646-454-3200. Well find the best credit cards for you based on your credit profile. In this blog post, we take a closer look at why you couldn't build credit with a debit card before, and why you can FinMasters content is free. I did receive a oog report on setting up my account; however, when I tried to get the boost my credit score it asked what my bank personal number was I dont have one and it wouldnt let me go further. Perhaps they didnt have any agents available at that time or something with your credit file made it more difficult for the automated system to verify your identity. Dealing with these issues is particularly difficult when it comes to issues with your credit reports. After being on hold,, once, I was just disconnected without speaking with anyone. I was told by the Experian rep that they do not deal with the Annual Credit Report and that I needed to purchase a membership and was there someone I could talk to about technical difficulties and again. Subscription price is $29.95 per month (plus tax where applicable). Tried for three days to lift a freeze on my Equifax report and cannot get to a live person and systems wont allow changing the status from frozen. What issue were you having with the phone number on our site? Hi Kimberly, did you try resetting it more than once? If its a credit card and you can prove you cancelled your subscription you might be able dispute the last couple of charges if youre still not getting cooperation from the credit bureau. Little did I know the fee would be charged to my CC every single month. Licenses and Disclosures. Call 1-866-751-1323 or email databreachinfo@experian.com, 535 Anton Boulevard, Experian and Equifax both communicated that information will be sent to my mailing address as well. The I receive a notification from you than my credit score has decreased (an alert) but now I cannot access my account no way no how called for help but cant get further than giving my SS# which I will not do. wth. You also have the option of a paid Premium plan for a more comprehensive approach. In January I was scammed, so all my credit cards were cancelled. Hi Charlotte, we are not associated with the credit bureaus above, so we cannot do anything for you in that regard. No, this does not work for Experian. Hi Glover, which company are you trying to get in touch with? If unanswered, you will then fill out the court forms. For general consumer information from Experian, you can do any of the following: If you believe inaccurate information has been recorded in your Experian credit report, you can visit the Experian Dispute Center to file a dispute. How to get a personal loan with fair credit. , Wes IT WORKED !!!!! I have hit a brick wall with Experian to the point that while trying to figure something out I came across this thread.I do not want to leave this stone unturned, surely there got to be a way to talk to someone. I have reported this information to the BBB in Washington DC. Just called and finally reached someone after 3-4 weeks. Good luck! Also, note that each of the credit bureaus has several phone numbers, each for different issues. LEARN MORE: Experian Boost Review: The Pros & Cons of Boost. Not at all useful at this time. Call the Experian USA number at 479-343-6239. The action you just performed triggered the security solution. Capital one was willing to work with me to get caught up, which I have done. Freezing your credit will prevent anyone from opening new credit accounts in your name. We did a little mythbusting on one of the burning questions of the moment. Is there anything like an actual phone number to get a live person where all I have to give is what you put on this web site the SSN. The information the representative concerning my information was bogus. Now that weve gone over how to reach a live person at the three major credit bureaus, lets review: Reaching real, live help at the credit bureaus can be a pain, but it pays to be persistent. Unfortunately, the majority of our reader comments have been regarding the frustration felt when calling these credit reporting agencies to reach a real person to discuss identity theft, item disputes, credit freezes, fraud alerts, credit reports, credit scores, credit report locks, and other credit concerns. The national credit bureausExperian, TransUnion and Equifaxeach have their own processes and procedures, so the best way to contact them can differ. Im locked out of my online experian account. Include your email address to get a message when this question is answered. Leave a Comment Update this Listing Reviews News Busines Disputes Update this Department Add a Comment Phone: 888-211-0728 How to reach a live person: Press option 6 (even if they never give you that option) Hours of Operation: This information has not been added. Thanks for the update and enjoy your Champagne. Experians Facebook page is much more active than their Twitter profile, so try using Facebook first before jumping over to Twitter. Experian also provides service via their website. No success? If you sign-up for a product or service through a link published on this site we may receive financial compensation for it. When I went to that website and submitted all of my information they then told me they were sorry but they could not unfreeze my credit from this website. Todays Wednesday and SBA says my credit is still frozen. My experience was horrible. You can start with a salutation and greetings. I finally called 800-493-1058 and after 4 attempt pressing what you suggest, I finally reached a person and explained that I had requested a report on line, received message it would be sent to my email, but when I tried to access the report, it said unable to process my request. Editorial Policy: The information contained in Ask Experian is for educational purposes only and is not legal advice. I did not get enough information regarding how to manage freeze. In middle of refinancing. Thanks. It will give you a choice to choose credit questions or membership questions. I would like to know how much Experians service is for approx. Some financial products mentioned on this site are from companies that are partners with APRfinder. "Zero to One" products: - H&R Block Ask a Tax Advisor: The . I have been unable to get the robot menu to answer my questions. Disputing information on your Experian credit report is free and easy to do. Experian and the Experian trademarks used herein are trademarks or registered trademarks of Experian. System INC. which I understand is a Dish TV Company. Box 105283 Atlanta, GA 30348-5283 If you have specific questions about your credit file, you should contact the nationwide consumer credit reporting company directly using the contact information provided with your credit report. Probably the best way to dispute or correct items on your credit reports are to use their online systems for disputing items. We are simply trying to be helpful by tracking down these numbers and figuring out a way for you to get in touch with an actual human at each of these companies. Prior to COVID-19 these steps worked really well for hundreds of people a day. Hi Marian, heres how to get your free annual credit report from AnnualCreditReport.com. Hi Dorothy, we are not a credit bureau and dont have access to your credit report. Why cant you just speak to a live person at Experian? You are legally entitled to get a free copy of your credit report every 12 months from each credit bureau. Please email me a solution as soon as possible. Heads up. .these people are ridiculous! If you need to get in touch with an actual live human being at Equifax and dont want to get caught up in some automated phone system loop or other artificial computer intelligence, then follow these steps which weve taken and verified ourselves. Keep in mind that even though email is casual if you use it in a business situation, you should follow the format of a formal written letter. Hi Ronald, which company are you trying to get in touch with? I needed to connect with a live human at Experian. How does a personal loan impact your credit score? I unlocked my credit for the mortgage lender to run my report. It will eventually transfer you to a live agent. If you request a copy of your credit report and know what types of things to look for you might be able to guess why the cards interest rate was raised, but ultimately it was the issuer that raised the rate based on something that may or may not be on your credit report. I tried for 4 hours 4 different numbers 888-397-3742 714-830-7000 800-493-1058 800-333-0037. I have always been on time with my Discover card but unfortunately was late due to COVID and have asked to remove the 60 days late. It is recommended that you upgrade to the most recent browser version. If not, heres what to do: Press 4: Youll be forwarded to an agent shortly. Help please. Is there legal recourse for recouping losses from Equifax for non-performance? Call the Experian phone number for their National Consumer Assistance Center at 888-EXPERIAN (888-397-3742) for help, and they'll point you in the right direction to speak to a human. Have you tried removing the credit freeze over the phone or through their website yet? You must lock your credit reports separately at each nationwide credit bureau (Equifax, Experian and TransUnion). Experian and the Experian trademarks used herein are trademarks or registered trademarks of Experian and its affiliates. I am a USAA member my cc was compromised and a new card issued. Details on how to reach a live person at TransUnion: To speak to a human at TransUnion, I had to speak to an automated voice, but first I had to enter my mailing ZIP Code. Question about Experian membership account. The guard at the gate said no one can enter and she could not even give him the envelope to give to someone inside. A few times I called, I said Dispute and was connected to a real person. Equifaxs representative did provide me with information to purchase extra security for a monthly fee that can be canceled at any time; so thats an option as well. We show a summary, not the full legal terms and before applying you should understand the full terms of the offer as stated by the issuer or partner itself. Lots of credit card questions and a few unexpected questions but nothing like taking a calculus test . Any other suggestions? If you need to get in touch with an actual live human being at Experian and dont want to get caught up in some automated phone system or other artificial intelligence, then follow these steps which weve taken and verified ourselves. Fastest way to talk to a real Experian rep. Please tell me what I have to do to get rid of this problem Thank you Marilyn Pipher, Hi Lenora, Im not sure. Experian will not respond to inquiries regarding a specific individuals credit score through email. It looks like they have changed their system. You are now talking to a real person. You might want to call your card company and tell them to deny that transaction going forward.