The fax number for Mobility Eligibility is 404-848-6900. Individuals may forward the completed application in the following ways: Via Mail: Is a shared ride, advanced reservation mode of public transportation. Everybody needs their own. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Subscription service can be suspended for a maximum of thirty (30) days. Please make sure all personal items are safely secured and out of the way of other customers. Customer Guides and other written materials are available in alternative formats. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. 404-848-5826. 404-848-5000 . Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. that the online Mobility application is currently unavailable. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." Overview In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. Scooters are often unstable on lift equipment. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. The assigned Mobility bus is scheduled to arrive during this time. Name, address and telephone number Day and time of experience After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. MARTA's Fixed Route services include bus and rail transit services. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. If a card has been confiscated due to usage by any unauthorized property. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Cards MUST be turned in immediately for a re-placement at no cost. MARTA Police (Emergency) 404-848-4911. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Mobility Fares. Vehicle number and operators name, if applicable To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. MARTA Transit; MARTA Service; Facebook; Instagram; The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. Learn more. MARTA Police (Non-Emergency) 404-848-4900. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. MARTA Mobility Customer entering through Rail Station fare gate Assault or threat of assault is prohibited. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. MARTA Transit; MARTA Service . The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. 2424 Piedmont Rd, NE 30 Alabama St., SW Click here to download the Mobility/Paratransit Application. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. Please be advised They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. (Forsyth Street side of the station) Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. It is strongly recommended that a customer using a manual wheelchair have attached footrests. Atlanta, GA 30324-3330, Via Fax: Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. . MARTA has the right not to issue a replacement card. The CCR will make every effort to accommodate requested pick-up or drop-off times. Customers must make all changes prior to the date of travel. Get to Know MARTA. Customers with inoperative wheelchairs cannot be transported. Visit our 5. Customer Service. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. (Across from Lindbergh Center station) If known, nearest cross streets and easily identified pick-up points. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. B. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. The assigned Mobility Bus is scheduled to arrive during this time. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. 6. The lift can only be occupied by one person at a time. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Indicate the use of a service animal, if applicable. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. MARTA Police (Non-Emergency) 404-848-4900. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Mobility Fares. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Lost Item Inquiry Formfor lost items. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Same day cancellations are cancellations made on the date of travel. Applicants should indicate whether they will travel with a PCA during the application process. Where can I purchase bus passes? The Ready Time is the earliest time in which a vehicle may arrive at the customers location. Mobility Operators are prohibited from administering medication. Individuals who believe they are eligible must complete Part A of the eligibility application. Visit our MARTA Mobility page to see the qualifications for this service. Click hereto access the Mobility Reservation System. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. to request that an application be mailed or emailed to you. Please complete the PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. MARTA is diligently working to fill these positions as soon as possible and we have. 2424 Piedmont Road, NE Atlanta, GA 30324. The customer cannot depart earlier than 4:00 PM. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. Service cannot be provided earlier, later or on days when regular MARTA service is not available. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. This includes following or stalking passengers or employees. University Program. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. Learn more about bikes and MARTA. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1.
marta mobility customer service
marta mobility customer serviceMarch 11, 2023 || | 0 Comment | 4:37 am